{"id":112,"date":"2026-02-16T16:54:51","date_gmt":"2026-02-16T16:54:51","guid":{"rendered":"https:\/\/lullastudio.com\/legal-privacy\/"},"modified":"2026-05-21T19:31:38","modified_gmt":"2026-05-21T19:31:38","slug":"legal","status":"publish","type":"page","link":"https:\/\/lullastudio.com\/lv\/legal\/","title":{"rendered":"Legal & Privacy"},"content":{"rendered":"
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Noteikumi un priv\u0101tums<\/h5>\t\t\t\t<\/div>\n\t\t\t\t
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Lieto\u0161anas noteikumi<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Piekri\u0161ana noteikumiem<\/p>

By using the website www.lullastudio.com<\/a> and\/or placing an order through the official Instagram page @lulla_studio_ , the customer confirms that they have read these Terms and Conditions and agree to comply with the terms and rules stated below. If the customer does not agree with these Terms, they must refrain from using the website and placing orders.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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1. seller<\/h5>\t\t\t\t<\/div>\n\t\t\t\t
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Seller: SIA LULLA
Re\u0123istr\u0101cijas numurs: 40203728976
Registered address: JUGLAS IELA 51-47, R\u012bga, LV-1064
Email: info@lullastudio.com\u00a0
Website: www.lullastudio.com<\/a>
Before using the website, please carefully read these Terms and Conditions of the website www.lullastudio.com<\/a> (hereinafter \u2014 the \u201cTerms\u201d).
By visiting WWW.LULLASTUDIO.COM or using any information regarding the services provided on the website, you personally, or the person you represent if acting on their behalf, agree to these Terms.
The purpose of information processing (including the collection of personal data) on the website www.lullastudio.com<\/a> is to provide the services specified on the website and assistance during the use of the website. Your personal data is processed in accordance with our separate Privacy Policy.
SIA LULLA reserves the right to change the content and Terms of the website www.lullastudio.com<\/a> at any time.
Such changes become effective upon publication on the website www.lullastudio.com<\/a>. Information regarding changes to the Terms may be sent to customers via the email address provided by them.
Once you start using the website www.lullastudio.com<\/a> or perform any actions on it, it is considered that you have read and agreed to the Terms and Conditions valid at the time of use and undertake to comply with them.
Users of the website www.lullastudio.com<\/a> have the right to use the services offered on the website at the prices valid at the time the relevant service is provided. SIA LULLA reserves the right to change prices or introduce new paid services at any time.
The user of the website may use the features and services offered on the website.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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2. ORDER PROCESSING AND DATA COLLECTION<\/h5>\t\t\t\t<\/div>\n\t\t\t\t
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Orders are placed by the user through the website www.lullastudio.com<\/a>.
By placing an order, the user confirms that all information provided is complete and accurate and agrees to the transfer of personal information, including but not limited to: name, surname, phone number, email address, delivery address, billing and payment information related to the goods selected on www.lullastudio.com<\/a>, to third parties such as payment service providers and delivery companies (including OMNIVA and DPD) for the purpose of providing services necessary to deliver the goods to the customer.
After placing an order, the user will receive an automatic notification to the specified email address acknowledging receipt of the order.
The purchase agreement is considered concluded from the moment the payment for the order is successfully confirmed, however, the seller reserves the right to cancel the order under the conditions specified below.

The seller reserves the right to refuse or cancel an order in the following cases:
\u2022 the product is out of stock;
\u2022 an error in the product price or description has occurred;
\u2022 suspected fraudulent activity or abuse of consumer rights;
\u2022 inability to process payment.

In the event of cancellation of an order initiated by the seller, the payment will be refunded using the same payment method
used for the purchase.a full refund.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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3. Shipping<\/h5>\t\t\t\t<\/div>\n\t\t\t\t
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Orders are processed within up to 3 business days unless otherwise stated.<\/span>
Delivery times may vary depending on destination and shipping provider and usually take between 2\u20134 business days.<\/span>
Delivery is handled by third-party logistics providers such as OMNIVA and DPD.<\/span>
Customers are responsible for providing accurate shipping information.<\/span>
The seller is not responsible for:
<\/span>– delays caused by shipping providers,
<\/span>– delays caused by force majeure circumstances,
<\/span>– incorrect delivery information provided by the customer.<\/span><\/p>

If a package is returned due to incorrect information or failure to collect the shipment, reshipping costs may apply.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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4. DELIVERY<\/h5>\t\t\t\t<\/div>\n\t\t\t\t
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Delivery is carried out by third-party logistics companies (including OMNIVA and DPD) to the address specified by the customer when placing the order.
The customer is responsible for ensuring that the delivery information provided is accurate and complete in order to avoid delays or failed deliveries.
Order processing time is up to 3 (three) business days unless otherwise specified. During holidays, processing times may vary.
Delivery time depends on the destination region and selected shipping method and may range from 2 to 7 business days.
The indicated delivery times are approximate and are not guaranteed. Delivery times may change due to circumstances beyond the seller\u2019s control.
The risk of loss or damage to the goods passes to the customer upon delivery of the goods to the customer.<\/span><\/p>

SIA LULLA is not responsible for:
\u2022 delivery delays caused by third-party logistics providers;
\u2022 delays caused by force majeure circumstances, including weather conditions, public holidays, customs delays, or other circumstances beyond reasonable control;
\u2022 incorrectly provided delivery information by the customer.<\/p>

If the order is not received due to the fault of the customer (including incorrect address details or failure to collect the parcel), repeated delivery may be arranged at the customer\u2019s expense.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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5. PAYMENT<\/h5>\t\t\t\t<\/div>\n\t\t\t\t
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Payment must be made in full at the time of placing the order on www.lullastudio.com<\/a> or through the official Instagram page @lulla_studio_ .
All payments are processed through third-party payment service providers.
The website www.lullastudio.com<\/a> and SIA LULLA do not store bank card details.
After successful payment, the customer automatically receives an electronic receipt confirming the purchase.
The receipt is sent to the email address provided during checkout or may be available in the customer account on www.lullastudio.com<\/a> (if applicable).
The electronic receipt serves as the primary proof of purchase for returns and exchanges.
The seller reserves the right to request additional proof of purchase if necessary.
SIA LULLA is not responsible for failures or interruptions caused by payment systems, banks, or third-party payment providers.
All prices are indicated in euros (\u20ac) and include applicable taxes, including VAT where applicable.
The seller reserves the right to change prices on the website at any time without prior notice.
In the event of a technical error affecting the displayed product price, SIA LULLA reserves the right to cancel the order and issue a full refund.<\/p>

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6. RETURNS AND EXCHANGES<\/h5>\t\t\t\t<\/div>\n\t\t\t\t
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In accordance with European Union consumer protection legislation, the customer has the right to withdraw from the purchase within 14 (fourteen) days from receiving the goods without providing any reason.<\/span>
To exercise the right of withdrawal, the customer must notify the seller in writing before the expiration of the 14-day period regarding their intention to return the goods purchased from www.lullastudio.com<\/a>. The customer may use a standard statutory withdrawal form for this purpose, but it is not mandatory.<\/span>
The customer also has the right to exchange goods of proper quality within 14 (fourteen) days from receiving the order, subject to product availability.<\/span>
If the requested exchange item is unavailable, the customer may be offered a refund instead.<\/span>
Returned goods must remain in resalable condition and meet the following requirements:<\/span>
\u2022 the product has not been used beyond what is necessary for inspection and fitting;<\/span>
\u2022 the product has no signs of wear, washing, stains, or damage;<\/span>
\u2022 all original tags are preserved, and the product is returned in its original packaging where reasonably possible (opening the original packaging to inspect the goods does not void the right of return);<\/span>
\u2022 the customer possesses proof of purchase (order number, electronic receipt, or other valid proof of purchase).<\/span>
SIA LULLA reserves the right to refuse a return, exchange, or refund if the above conditions are not met.<\/span>
The customer is responsible for return shipping costs unless otherwise required by applicable law.<\/span>
Refunds are issued within 14 (fourteen) days from the moment SIA LULLA receives the returned goods and confirms compliance with the return conditions.<\/span>
Refunds are made using the same payment method used for the original purchase unless otherwise agreed.<\/span>
The seller reserves the right to withhold the refund until the returned goods are physically received and inspected.<\/span>
If, after inspection, the goods are found to have been worn, washed, damaged, stained, or otherwise not in resalable condition, SIA LULLA reserves the right to refuse a refund or exchange in accordance with applicable legislation.<\/span>
In the event of a return, the seller reimburses the customer for the price of the goods as well as the cost of standard delivery (if applicable) at the time of purchase. Additional costs resulting from the customer choosing a more expensive delivery method are non-refundable. \n\n\n<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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7. ORDER CANCELLATION<\/h5>\t\t\t\t<\/div>\n\t\t\t\t
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The customer may request cancellation of the order before the order has been shipped.
Once the order has been dispatched, cancellation is no longer possible and the customer must follow the standard return procedure in accordance with these Terms and applicable consumer protection laws.<\/p>

SIA LULLA reserves the right to cancel any order in cases including but not limited to:
\u2022 product unavailability;
\u2022 technical pricing or stock errors;
\u2022 suspected fraudulent activity;
\u2022 inability to process payment.<\/p>

In such cases, the customer will be notified and refunded in full using the original payment method.


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8. WARRANTY<\/h5>\t\t\t\t<\/div>\n\t\t\t\t
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SIA LULLA guarantees that the goods correspond to the description provided on www.lullastudio.com<\/a> and the official Instagram page @lulla_studio_ at the time of delivery to the customer.
The goods are covered by consumer rights provided under the laws of the Republic of Latvia and the European Union, including the right to submit claims in the event that the goods do not conform to the contract within 24 (twenty-four) months from the date of delivery.
Minor differences in colour, shade, texture, or appearance are not considered defects and may result from manufacturing characteristics, materials, lighting conditions, or the display settings of the customer\u2019s device.
Products may naturally change during use. Natural wear and changes in the characteristics of the product during use (including fabric shrinkage, loss of shape, pilling, and similar changes) are not considered manufacturing defects.<\/p>

The warranty does not apply in cases of:
\u2022 damage caused by improper use, storage, or care of the product;
\u2022 failure to follow care instructions;
\u2022 mechanical damage occurring after delivery to the customer;
\u2022 normal wear and tear;
\u2022 exposure to external factors such as moisture, chemicals, high temperatures, or similar conditions.<\/p>

If a defect is identified in a new product, the customer must notify the seller promptly after discovering the issue by submitting a written claim describing the problem.
SIA LULLA reserves the right to request photo and\/or video evidence confirming the defect, as well as return of the product for inspection.<\/p>

A decision regarding the claim will be made after evaluation of the product condition. If a manufacturing defect is confirmed, the customer may be offered:
\u2014 replacement of the product;
\u2014 a refund.<\/p>

SIA LULLA is not responsible for damage occurring after the product has been delivered to the customer, except in cases of hidden manufacturing defects.
SIA LULLA reserves the right to reject claims where signs of misuse, excessive use, or intentional damage are identified.
Claims related to subjective expectations regarding appearance, fit, softness of materials, or other personal preferences are not considered product defects provided that the product corresponds to its description.
If signs of use exceeding what is necessary for inspection and fitting are identified, SIA LULLA reserves the right to refuse the claim in accordance with applicable legislation.<\/p>

SIA LULLA reserves the right to suspend the processing of a claim until all necessary information and\/or the returned product is received for inspection.
All decisions regarding claims are made taking into account reasonableness, good faith, applicable consumer protection legislation, and the actual condition of the product at the time of inspection.<\/p>

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9. PRODUCT SAFETY AND PARENTAL RESPONSIBILITY<\/h5>\t\t\t\t<\/div>\n\t\t\t\t
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SIA LULLA aims to offer products selected with attention to quality, comfort, and general safety considerations.
Parents and guardians are responsible for ensuring that products are used appropriately and safely, taking into account the child\u2019s age, size, development stage, and individual needs.
Certain products intended for infants or sleep-related use should always be used under appropriate adult supervision and in accordance with general safety recommendations.
Customers are responsible for following all care instructions, usage recommendations, and general safety precautions.<\/p>

SIA LULLA shall not be held liable for:
\u2022 improper or unsafe use of products;
\u2022 use of products contrary to their intended purpose;
\u2022 lack of appropriate supervision where necessary;
\u2022 individual sensitivities or allergic reactions related to personal skin conditions or material sensitivities;
\u2022 damages or injuries resulting from misuse, negligence, or failure to follow product care or safety recommendations.<\/p>

Customers are encouraged to regularly inspect products for signs of wear or damage and discontinue use if any safety concerns arise.
By purchasing products from www.lullastudio.com<\/a>, the customer acknowledges and accepts responsibility for the safe and appropriate use of the products.


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These Terms shall be governed by the laws of the Republic of Latvia.\u2028 Any disputes shall be resolved through negotiation or submitted to the competent courts or consumer protection authorities in accordance with applicable legislation.products.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Noteikumi un priv\u0101tums<\/h5>\t\t\t\t<\/div>\n\t\t\t\t
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Priv\u0101tuma politika<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Last updated: May 11, 2026<\/span>
This Privacy Policy describes how SIA LULLA (\u201cwe\u201d, \u201cour\u201d, \u201cus\u201d) collects, uses, and protects your personal information when you visit or make a purchase from https:\/\/lullastudio.com<\/a>. SIA LULLA is the data controller responsible for processing personal data collected through this website. By using this website, you acknowledge that you have read this Privacy Policy.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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1. INFORMATION WE COLLECT<\/h5>\t\t\t\t<\/div>\n\t\t\t\t
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When you use our website, we may collect the following personal information:<\/span><\/p>