Legal & Privacy

Terms and Conditions

Agreement to the Terms

By using the website www.lullastudio.com and/or placing an order through the official Instagram page @lulla_studio_ , the customer confirms that they have read these Terms and Conditions and agree to comply with the terms and rules stated below. If the customer does not agree with these Terms, they must refrain from using the website and placing orders.

1. seller

Seller: SIA LULLA
Registration number: 40203728976
Registered address: JUGLAS IELA 51-47, Rīga, LV-1064
Email: info@lullastudio.com 
Website: www.lullastudio.com
Before using the website, please carefully read these Terms and Conditions of the website www.lullastudio.com (hereinafter — the “Terms”).
By visiting WWW.LULLASTUDIO.COM or using any information regarding the services provided on the website, you personally, or the person you represent if acting on their behalf, agree to these Terms.
The purpose of information processing (including the collection of personal data) on the website www.lullastudio.com is to provide the services specified on the website and assistance during the use of the website. Your personal data is processed in accordance with our separate Privacy Policy.
SIA LULLA reserves the right to change the content and Terms of the website www.lullastudio.com at any time.
Such changes become effective upon publication on the website www.lullastudio.com. Information regarding changes to the Terms may be sent to customers via the email address provided by them.
Once you start using the website www.lullastudio.com or perform any actions on it, it is considered that you have read and agreed to the Terms and Conditions valid at the time of use and undertake to comply with them.
Users of the website www.lullastudio.com have the right to use the services offered on the website at the prices valid at the time the relevant service is provided. SIA LULLA reserves the right to change prices or introduce new paid services at any time.
The user of the website may use the features and services offered on the website.

2. ORDER PROCESSING AND DATA COLLECTION

Orders are placed by the user through the website www.lullastudio.com.
By placing an order, the user confirms that all information provided is complete and accurate and agrees to the transfer of personal information, including but not limited to: name, surname, phone number, email address, delivery address, billing and payment information related to the goods selected on www.lullastudio.com, to third parties such as payment service providers and delivery companies (including OMNIVA and DPD) for the purpose of providing services necessary to deliver the goods to the customer.
After placing an order, the user will receive an automatic notification to the specified email address acknowledging receipt of the order.
The purchase agreement is considered concluded from the moment the payment for the order is successfully confirmed, however, the seller reserves the right to cancel the order under the conditions specified below.

The seller reserves the right to refuse or cancel an order in the following cases:
• the product is out of stock;
• an error in the product price or description has occurred;
• suspected fraudulent activity or abuse of consumer rights;
• inability to process payment.

In the event of cancellation of an order initiated by the seller, the payment will be refunded using the same payment method
used for the purchase.a full refund.

3. Shipping

Orders are processed within up to 3 business days unless otherwise stated.
Delivery times may vary depending on destination and shipping provider and usually take between 2–4 business days.
Delivery is handled by third-party logistics providers such as OMNIVA and DPD.
Customers are responsible for providing accurate shipping information.
The seller is not responsible for:
– delays caused by shipping providers,
– delays caused by force majeure circumstances,
– incorrect delivery information provided by the customer.

If a package is returned due to incorrect information or failure to collect the shipment, reshipping costs may apply.

4. DELIVERY

Delivery is carried out by third-party logistics companies (including OMNIVA and DPD) to the address specified by the customer when placing the order.
The customer is responsible for ensuring that the delivery information provided is accurate and complete in order to avoid delays or failed deliveries.
Order processing time is up to 3 (three) business days unless otherwise specified. During holidays, processing times may vary.
Delivery time depends on the destination region and selected shipping method and may range from 2 to 7 business days.
The indicated delivery times are approximate and are not guaranteed. Delivery times may change due to circumstances beyond the seller’s control.
The risk of loss or damage to the goods passes to the customer upon delivery of the goods to the customer.

SIA LULLA is not responsible for:
• delivery delays caused by third-party logistics providers;
• delays caused by force majeure circumstances, including weather conditions, public holidays, customs delays, or other circumstances beyond reasonable control;
• incorrectly provided delivery information by the customer.

If the order is not received due to the fault of the customer (including incorrect address details or failure to collect the parcel), repeated delivery may be arranged at the customer’s expense.

5. PAYMENT

Payment must be made in full at the time of placing the order on www.lullastudio.com or through the official Instagram page @lulla_studio_ .
All payments are processed through third-party payment service providers.
The website www.lullastudio.com and SIA LULLA do not store bank card details.
After successful payment, the customer automatically receives an electronic receipt confirming the purchase.
The receipt is sent to the email address provided during checkout or may be available in the customer account on www.lullastudio.com (if applicable).
The electronic receipt serves as the primary proof of purchase for returns and exchanges.
The seller reserves the right to request additional proof of purchase if necessary.
SIA LULLA is not responsible for failures or interruptions caused by payment systems, banks, or third-party payment providers.
All prices are indicated in euros (€) and include applicable taxes, including VAT where applicable.
The seller reserves the right to change prices on the website at any time without prior notice.
In the event of a technical error affecting the displayed product price, SIA LULLA reserves the right to cancel the order and issue a full refund.

6. RETURNS AND EXCHANGES

In accordance with European Union consumer protection legislation, the customer has the right to withdraw from the purchase within 14 (fourteen) days from receiving the goods without providing any reason.
To exercise the right of withdrawal, the customer must notify the seller in writing before the expiration of the 14-day period regarding their intention to return the goods purchased from www.lullastudio.com. The customer may use a standard statutory withdrawal form for this purpose, but it is not mandatory.
The customer also has the right to exchange goods of proper quality within 14 (fourteen) days from receiving the order, subject to product availability.
If the requested exchange item is unavailable, the customer may be offered a refund instead.
Returned goods must remain in resalable condition and meet the following requirements:
• the product has not been used beyond what is necessary for inspection and fitting;
• the product has no signs of wear, washing, stains, or damage;
• all original tags are preserved, and the product is returned in its original packaging where reasonably possible (opening the original packaging to inspect the goods does not void the right of return);
• the customer possesses proof of purchase (order number, electronic receipt, or other valid proof of purchase).
SIA LULLA reserves the right to refuse a return, exchange, or refund if the above conditions are not met.
The customer is responsible for return shipping costs unless otherwise required by applicable law.
Refunds are issued within 14 (fourteen) days from the moment SIA LULLA receives the returned goods and confirms compliance with the return conditions.
Refunds are made using the same payment method used for the original purchase unless otherwise agreed.
The seller reserves the right to withhold the refund until the returned goods are physically received and inspected.
If, after inspection, the goods are found to have been worn, washed, damaged, stained, or otherwise not in resalable condition, SIA LULLA reserves the right to refuse a refund or exchange in accordance with applicable legislation.
In the event of a return, the seller reimburses the customer for the price of the goods as well as the cost of standard delivery (if applicable) at the time of purchase. Additional costs resulting from the customer choosing a more expensive delivery method are non-refundable.

7. ORDER CANCELLATION

The customer may request cancellation of the order before the order has been shipped.
Once the order has been dispatched, cancellation is no longer possible and the customer must follow the standard return procedure in accordance with these Terms and applicable consumer protection laws.

SIA LULLA reserves the right to cancel any order in cases including but not limited to:
• product unavailability;
• technical pricing or stock errors;
• suspected fraudulent activity;
• inability to process payment.

In such cases, the customer will be notified and refunded in full using the original payment method.

8. WARRANTY

SIA LULLA guarantees that the goods correspond to the description provided on www.lullastudio.com and the official Instagram page @lulla_studio_ at the time of delivery to the customer.
The goods are covered by consumer rights provided under the laws of the Republic of Latvia and the European Union, including the right to submit claims in the event that the goods do not conform to the contract within 24 (twenty-four) months from the date of delivery.
Minor differences in colour, shade, texture, or appearance are not considered defects and may result from manufacturing characteristics, materials, lighting conditions, or the display settings of the customer’s device.
Products may naturally change during use. Natural wear and changes in the characteristics of the product during use (including fabric shrinkage, loss of shape, pilling, and similar changes) are not considered manufacturing defects.

The warranty does not apply in cases of:
• damage caused by improper use, storage, or care of the product;
• failure to follow care instructions;
• mechanical damage occurring after delivery to the customer;
• normal wear and tear;
• exposure to external factors such as moisture, chemicals, high temperatures, or similar conditions.

If a defect is identified in a new product, the customer must notify the seller promptly after discovering the issue by submitting a written claim describing the problem.
SIA LULLA reserves the right to request photo and/or video evidence confirming the defect, as well as return of the product for inspection.

A decision regarding the claim will be made after evaluation of the product condition. If a manufacturing defect is confirmed, the customer may be offered:
— replacement of the product;
— a refund.

SIA LULLA is not responsible for damage occurring after the product has been delivered to the customer, except in cases of hidden manufacturing defects.
SIA LULLA reserves the right to reject claims where signs of misuse, excessive use, or intentional damage are identified.
Claims related to subjective expectations regarding appearance, fit, softness of materials, or other personal preferences are not considered product defects provided that the product corresponds to its description.
If signs of use exceeding what is necessary for inspection and fitting are identified, SIA LULLA reserves the right to refuse the claim in accordance with applicable legislation.

SIA LULLA reserves the right to suspend the processing of a claim until all necessary information and/or the returned product is received for inspection.
All decisions regarding claims are made taking into account reasonableness, good faith, applicable consumer protection legislation, and the actual condition of the product at the time of inspection.

9. PRODUCT SAFETY AND PARENTAL RESPONSIBILITY

SIA LULLA aims to offer products selected with attention to quality, comfort, and general safety considerations.
Parents and guardians are responsible for ensuring that products are used appropriately and safely, taking into account the child’s age, size, development stage, and individual needs.
Certain products intended for infants or sleep-related use should always be used under appropriate adult supervision and in accordance with general safety recommendations.
Customers are responsible for following all care instructions, usage recommendations, and general safety precautions.

SIA LULLA shall not be held liable for:
• improper or unsafe use of products;
• use of products contrary to their intended purpose;
• lack of appropriate supervision where necessary;
• individual sensitivities or allergic reactions related to personal skin conditions or material sensitivities;
• damages or injuries resulting from misuse, negligence, or failure to follow product care or safety recommendations.

Customers are encouraged to regularly inspect products for signs of wear or damage and discontinue use if any safety concerns arise.
By purchasing products from www.lullastudio.com, the customer acknowledges and accepts responsibility for the safe and appropriate use of the products.

These Terms shall be governed by the laws of the Republic of Latvia.
 Any disputes shall be resolved through negotiation or submitted to the competent courts or consumer protection authorities in accordance with applicable legislation.products.

Legal & Privacy

Privacy Policy

Last updated: May 11, 2026
This Privacy Policy describes how SIA LULLA (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from https://lullastudio.com. SIA LULLA is the data controller responsible for processing personal data collected through this website. By using this website, you acknowledge that you have read this Privacy Policy.

1. INFORMATION WE COLLECT

When you use our website, we may collect the following personal information:

• Name and surname
• Billing and shipping address
• Email address
• Phone number
• Payment information
• Order details and purchase history
• IP address and browser/device information
• Information collected through cookies and analytics tools

2. HOW WE USE YOUR INFORMATION

We use your personal information to:

• Process and fulfill orders
• Provide customer support
• Send order confirmations and updates
• Improve our website and services
• Prevent fraud and unauthorized activity
• Comply with legal obligations
• Analyze website traffic and marketing performance

3. LEGAL BASIS FOR PROCESSING

If you are located in the European Union, we process your personal data on the following legal bases:

• Performance of a contract: Order processing and delivery.
• Compliance with legal obligations: Accounting and tax requirements.
• Legitimate interests: Fraud prevention, website improvement, and basic analytics.
• Consent: Marketing cookies, pixels, or newsletters.

4. PAYMENTS

Payments on our website may be processed through third-party payment providers such as Stripe, Klix, PayPal, or other secure payment services. We do not store full payment card details on our servers.

5. COOKIES AND ANALYTICS

Our website uses cookies and similar technologies to improve user experience and analyze website traffic. We may use third-party services such as:

• Google Analytics
• Meta Pixel
• TikTok Pixel You can manage cookie settings through your browser settings or the cookie banner on our website.

6. SHARING AND TRANSFER OF INFORMATION

We do not sell your personal information. We share your data with trusted third parties only to:

• Process payments
• Deliver orders (e.g., OMNIVA, DPD)
• Provide website hosting and technical services
• Comply with legal obligations

Some of our service providers (e.g., Google, Meta) are located outside the European Economic Area (EEA).
We ensure that such transfers are protected by standard contractual clauses or other legal safeguards approved by the European Commission.

7. DATA RETENTION

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy (e.g., for accounting purposes as required by Latvian law) or until you request its deletion.

8. YOUR RIGHTS

Under the GDPR, you have the right to:

• Access, correct, or request deletion of your personal data.
• Restrict or object to processing.
• Request a copy of your data (data portability).
• Withdraw consent at any time (e.g., for cookies or marketing).
• Opt-out of marketing communications by clicking the “unsubscribe” link in our emails.

You also have the right to lodge a complaint with a supervisory authority. In Latvia, this is the Data State Inspectorate (Datu valsts inspekcija), info@dvi.gov.lv.

9. DATA SECURITY

We take reasonable technical and organizational measures to protect your personal information.
However, no method of electronic transmission or storage is 100% secure.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.

11. CONTACT INFORMATION SIA LULLA

Registration number: 40203728976
Registered address: JUGLAS IELA 51-47, Rīga, LV-1064, Latvia
Email: info@lullastudio.com
Website: https://lullastudio.com

Legal & Privacy

cookie Policy

Last updated: May 10, 2026
LULLA Studio (“we”, “our”, “the website”) uses cookies and similar technologies to ensure the proper functioning of the website, improve user experience, analyze traffic, and support marketing activities.
By using our website, you acknowledge that cookies may be used in accordance with this Cookie Policy.

1. WHAT ARE COOKIES?

Cookies are small text files stored on your device when you visit a website.
They help the website remember your actions and preferences, such as language settings, shopping cart contents, or login information.

2. WHAT TYPES OF COOKIES DO WE USE?

We may use the following categories of cookies:
• Essential cookies
These cookies are necessary for the website to function properly and cannot be disabled.
They are used, for example, for shopping cart functionality, checkout processes, and website security.
• Analytics cookies
These cookies help us understand how visitors interact with the website so we can improve its performance and user experience.
For example, Google Analytics.
• Marketing cookies
These cookies are used to display more relevant advertisements and measure the effectiveness of advertising campaigns.
For example, Meta Pixel or TikTok Pixel.
• Functional cookies
These cookies allow the website to remember your preferences and settings.
Non-essential cookies, including analytics and marketing cookies, are used only after obtaining your consent where required by applicable law.

3. MANAGING COOKIES

You can manage or delete cookies at any time through your browser settings or through the cookie preferences available on our website.
Please note that disabling certain cookies may affect the functionality of the website.newsletters.

4. THIRD-PARTY SERVICES

Some cookies may be placed by third-party services used on our website, including payment providers, analytics services, and advertising platforms.

5. CONTACT INFORMATION

SIA LULLA

Email: info@lullastudio.com

Website: https://lullastudio.com
If you have any questions regarding this Cookie Policy, please contact us.